Frequently asked questions

No. All products on this site are non-direct booking. After submission, a travel consultant will verify the date, room type, number of people, and real-time availability.

The booking is only confirmed after a staff member completes the secondary confirmation and updates the order status.

On the "Check My Order" page, you can enter your order number and the email address you provided when booking. Both pieces of information must match at the same time in order to view the order status, travel information and amount.

Please contact the travel consultant as soon as possible to handle this. It can usually be corrected before the order is confirmed; if it has already been submitted to the supplier, it will need to be checked again to see whether it affects the confirmation result.

The page price is used for display and to receive booking requests, but cruise cabins and travel products are not connected to suppliers in real time.

Staff need to verify actual availability, applicable number of guests, and the policies valid on that day before confirming the final amount.

The starting price is usually the lowest reference price among the currently visible dates and options. The actual amount will vary with the departure date, room type, number of people, and upgrade items. Please go to the date quote page to view the details.

Common optional extras include optional attractions, transportation transfers, room type or floor upgrades, single room supplement, and personal expenses.

The specific details are subject to the product's "Not Included" and "Booking Information" sections.

Different products have different rules, and age, height, whether a bed is occupied, and the number of guests staying may all be considered at the same time. Please submit based on your actual information, and the travel consultant will verify according to the selected date and specifications.

Yes. Children should carry valid identification consistent with the information registered in the order. For the acceptable types of identification and validity requirements, please refer to the product notice and the regulations of the transportation authorities.

You need to check the maximum occupancy and extra bed policy for the specific room type. Some room types allow a third person to stay, while others are restricted by space or safety regulations, so you cannot judge based only on the room name.

Adults should generally carry a valid resident identity card, while children should carry an identity card, household register, or other valid document according to their age. The document information should be completely consistent with the order.

You should first confirm that your ID documents remain valid during the travel period. If there is a risk of expiration, please renew them before booking and promptly provide the updated document information to the staff.

A passport name, nationality, document number, and validity period are usually required. Some products may also require visa or residence information, which the travel consultant will verify based on the itinerary.

The pier may be affected by water levels and port scheduling. Staff will send the final meeting point, time, and contact person before departure; please refer to the latest notice.

It is recommended to arrive as required by the travel notice and allow extra time for city traffic, baggage collection, and security checks. Do not work backward from the cruise ship's departure time to determine your arrival time.

Cannot be guaranteed. The cruise ship must complete formalities and depart according to the port schedule. If you expect to be late, please contact your travel advisor immediately and do not proceed to the next port on your own.

Please provide your order number and contact your travel advisor to submit a change request. Whether changes can be made and any fees incurred depend on the current order status, supplier policies, and availability of the new plan.

Cancellation fees are usually related to the time remaining before the departure date, costs already incurred by the supplier, and any special terms of the product. The specific amount is subject to the cancellation and amendment policy of the booked product and the order confirmation.

Staff will notify you of the adjustment plan according to the cruise line's and local management requirements. The order of attractions, port of call, or time may change, and subsequent handling will be carried out in accordance with the contract and product policy.