CHONGQING HAIXIA INTERNATIONAL TRAVEL AGENCYTravel help
Frequently asked questions
Answers to common questions about products, booking and travel.
Does submitting a booking request mean the order is already confirmed?
No. All products on this site are non-direct booking. After submission, a travel consultant will verify the date, room type, number of people, and real-time availability.
The booking is only confirmed after a staff member completes the secondary confirmation and updates the order status.
How can I check the order again after submitting it?
On the "Check My Order" page, you can enter your order number and the email address you provided when booking. Both pieces of information must match at the same time in order to view the order status, travel information and amount.
If the order contact person or contact phone number was filled in incorrectly, can it be modified?
Please contact the travel consultant as soon as possible to handle this. It can usually be corrected before the order is confirmed; if it has already been submitted to the supplier, it will need to be checked again to see whether it affects the confirmation result.