Question 1

How should I apply if I need to change the departure date or room type?

Accepted Answer

Please provide your order number and contact your travel advisor to submit a change request. Whether changes can be made and any fees incurred depend on the current order status, supplier policies, and availability of the new plan.

Question 2

How is the fee for canceling an order calculated?

Accepted Answer

Cancellation fees are usually related to the time remaining before the departure date, costs already incurred by the supplier, and any special terms of the product. The specific amount is subject to the cancellation and amendment policy of the booked product and the order confirmation.

Question 3

What should I do if the itinerary is adjusted due to weather, water levels, or port scheduling?

Accepted Answer

Staff will notify you of the adjustment plan according to the cruise line's and local management requirements. The order of attractions, port of call, or time may change, and subsequent handling will be carried out in accordance with the contract and product policy.